Proactively help customers on sites where they struggle, like the checkout page
According to recent research from Barclaycard, the average cart abandonment rate in 2021 is 69.99%. The Christmas shopping season, and in general the entire month of December, recorded the highest shopping cart abandonment rates, according to the same report. An important form of customer service is leaving a proactive message on the checkout page that anticipates a customer's queries is a great method to help them complete their transaction. They may be concerned about shipping times, refund policies, or other issues. Send them a message with a link to your frequently asked purchasing questions (FAQs) so they can get the answers they need without having to contact you directly. It is also possible to get in touch to send an incentive to complete the purchase, such as a discount coupon. 4. Provide a way for customers to deal with their own issues Today's customers largely choose self-service options. Because of this, Gartner predicts that one billion service tickets will be created automatically by customer-driven automation by the yearAs a result, you can increase your holiday profits by spending less time answering small questions thanks to the simplified self-service experience.Instant messaging and live chat are great ways for customers to help each other. Instead of consumers having to search for you, you can direct their attention to WhatsApp . With ChatGuru, you can send answers to customer questions, direct them to your FAQ page or even send educational material that will help them with their purchasing decision. Through ChatGuru's chatbots , customers can also see the current status of their orders in real time and without having to wait to contact a human agent. 5. Inform customers of expected response time so they can plan accordingly This is the most basic Industry Email List and perhaps most useful advice on our checklist. During the Christmas season, it's especially important to keep customers informed about expected response times to avoid any unnecessary hassle. Customers can make decisions based on up-to-date data instead of having to wait for a response that can take several hours. Clear information for customers during Christmas can be communicated using ChatGuru for WhatsApp . In practice, you can make the first communication with customers and, if necessary, contact human agents.
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Through automatic service rotation, an attendant is assigned to the call. To make customers aware of the process, you can create an introduction to alert them to your team's availability or other crucial customer service information, like your team's working hours and response times, for example. Maintain excellent service levels at the end of the year with ChatGuru The holidays offer a golden chance to expand your customer base and increase your revenue, but they can also increase the load on your customer service team. You can equip your agents to provide effective, individualized help at any size using today's customer service technologies and tactics without adding staff, increasing costs, or logging more hours. Through the WhatsApp Business API, ChatGuru enables the automation of customer service, sales and engagement steps, allowing your brand to maintain a constant online presence. As a result, our resources allow your company to expand, get closer to your customers and, at the same time, increase productivity. Another technical advantage of ChatGuru is the possibility of managing unlimited WhatsApp numbers and multiple agents within a single platform.
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